Block Support Overview:

Block support allows you to purchase IT support from EasyPC in advanced at a discount on our standard call-out rates with priority over non-support customers. Each call is logged and a response time is given and the time on-site will be deducted from your pre-purchased time. A single support block includes 10 hours of engineers time which can be used for remote, on-site IT support or technical consolation. Once the issue has been resolved the customer will then be issued with an updated time sheet. If the time remaining is less than 2 hours you will automatically be invoiced for the next support block.

Block IT Support Overview

• Block support covers, remote and on-site time with priority response
• Full issue logging with response time indication for each fault
• Remote support for desktops, laptops, servers
• Logging of time used in regards to fault resolution
• Flexible contract terms

Free Support Evaluation & Proposal

If you would like a free evaluation of your existing IT systems and a comprehensive block support proposal please contact us on 01603 670582 or simply request a call back.