Proactive Support Overview:

Our most popular support package which provides solid business IT support which is affordable and has no hidden costs to keep your network and it infrastructure running smoothly. This includes on-site engineer time to resolve any issues that can’t be resolved via remote login, out of hours emergency contact details for out of hour emergency support response. Support is provided across the business platform with support for the entire IT infrastructure including networking and internet connectivity. The aim of proactive support service is to reduce the burden of maintaining and supporting your IT, allowing you to concentrate on the business.

Key Proactive IT Support Features

• Active monitor all hardware and software applications
• On-site engineer time is included within the contract
• Remote support for desktops, laptops, servers, printers & networking
• Monitoring of day to day task such as backup
• Full issue logging with response time indication for each fault
• Ongoing consultancy to improve your infrastructure
• Regular on-site visits to check system performance

Our IT Support Aims

• Build a long term relationship with your business
• Understand your businesses requirements for IT
• Monitor, evaluate and recommend the right IT solution
• Deliver a personal and consistent service

Free Support Evaluation & Proposal

If you would like a free evaluation of your existing IT systems and a comprehensive proactive support proposal please contact us on 01603 670582 or simply request a call back.