ICT SUPPORT

IT support is a core component of our service offering. We provide priority support to our contract customers with a range of contract offerings to suit your needs and budget.

We understand that many of our clients are from non-technical backgrounds. As such, we ensure that our staff not only have the skills and expertise to quickly resolve both common and complex issues, but are also friendly, helpful and able to clearly explain issues using simple, non-technical language.

Regardless of the size of your business, we can offer you an appropriate support plan. Key features of our standard Bronze, Silver and Gold plans are highlighted below – or we can customise a plan to meet bespoke requirements.

  • Remote support: Monday to Friday from 08:30 to 17:30 – excluding public holidays.
  • Defined escalation process.
  • Defined Service Level Agreement.
  • On-site support charged separately.
  • Priority remote support: Monday – Friday from 08:30 to 17:30 – excluding public holidays.
  • Fast SLA times.
  • On-site support time included (rolls-over if unused).
  • Free F-Secure® Anti-Virus & Computer Protection for every PC.
  • 24/7 contact number for out-of-hours emergencies.
  • Highest priority remote support: Monday – Friday from 08:30 to 17:30 – excluding public holidays.
  • Fastest SLA times.
  • On-site support time included (rolls-over if unused).

FIND OUT MORE

To find out more on any of these services, please get in touch.